Refund policy

Last updated: October 20, 2026

1. Business Entity & Shipping Origin

This website (steeljewelrysupply.com) and the brand STEEL JEWELRY SUPPLY are owned and operated by Zhangjiakou Qifan Trading Co., Ltd. 

All wholesale and commercial orders are manufactured, quality-controlled, and dispatched directly from our invested production facilities and export fulfillment centers located in Dongguan (Guangdong Province) and Yiwu (Zhejiang Province), China.

2. Custom, Bespoke & OEM/ODM Orders (Strict Final Sale)

Strict Non-Returnable Policy on Custom Orders: Because custom pieces, logo-engraved items, private-label packaging, and OEM/ODM productions are custom-manufactured to your specific brand requirements, all custom orders are strictly non-refundable, non-returnable, and cannot be canceled once pre-shipment quality confirmation has been approved.

Prior to dispatch from China, our quality assurance team provides high-resolution inspection photos and/or video records of the completed batch. Once you review and approve these pre-shipment details, the order is deemed fully accepted, finalized, and cleared for export.

3. Transit Damages & Manufacturing Defects (7-Day Reporting)

We implement rigorous piece-by-piece inspection before packaging. However, given international transit, please inspect your shipment immediately upon arrival.

If any pieces arrive with genuine manufacturing defects, transit damage, or discrepancies from your approved order sheet, you must notify our customer support team within 7 calendar days of carrier delivery at faulknertischner383@gmail.com. Please provide:

  • Your Order Number or Commercial Invoice Number
  • Clear, high-resolution photos or videos showing the affected items and the outer shipping label/box
  • A specific description of the defect or discrepancy

Following verification by our quality control department, we will promptly provide an agreed solution: a free replacement shipped with your next order, a credit toward future purchases, or a refund for the defective units.

4. Standard Stock Returns & International Shipping Costs

For standard, unaltered catalog items (non-customized stock), return requests must be submitted within 7 calendar days of delivery and require prior Return Merchandise Authorization (RMA) from our team. To qualify for a return:

  • Items must be completely unused, unworn, in their original condition, and in their original packaging.
  • Because all shipments originate from China, the purchaser is solely responsible for all international return freight, courier tracking, and any customs duties or clearance tariffs incurred upon re-entry into China.
  • Unauthorized returns or packages sent without an RMA number will be rejected.

5. Refund Settlement

Once your authorized return is received and passes physical inspection at our facility, we will notify you by email. Approved refunds will be credited back to your original payment method (or your wholesale customer account balance) within 3–5 business days. Note that international banking rails and credit card issuers may take additional days to post the credit to your statement.

6. Company Contact Information

For any questions regarding order approvals, pre-shipment inspections, or return requests, please contact our official support desk:

Company Legal Entity: Zhangjiakou Qifan Trading Co., Ltd.
Brand / Trading Name: STEEL JEWELRY SUPPLY
Factory / Warehouse Locations: Dongguan & Yiwu, China
Official Email: faulknertischner383@gmail.com
Website: https://steeljewelrysupply.com